Billigence has worked extensively within the telecommunications industry, providing expertise and professionalism to our clients. Our consultants work collaboratively with our clients, developing systems and processes aiming to achieve their strategic business goals.

Telecommunications companies face many industry-specific challenges. With so much competition from new products/technologies, high operating costs in building/running networks, difficulties creating and maintaining customer loyalty, government regulations and a constant need to stay on top of the latest technological trends, it is vital that telecommunication companies have effective business intelligence processes in place to constantly adapt.

Some of the major challenges we can help telecommunication companies with include the following:

• Analysis of large data volumes
• Customer targeting
• Providing customised service offerings (including coverage)
• Customer-care, unified customer experience and the transition to streamlining
• Predicting customer churn, gaining customer insight
• Transition to new media and creating customer-specific offerings
• Analysing customer experience
• Artificial Intelligence
• Creating better communication systems (chatbots, call centre optimisation)

We have the skills, expertise and personnel required to help telecommunication companies to improve their data processes. Please get in contact to find out how we can help.