This implementation has been one of the most complex Salesforce projects undertaken in the APAC region. It has resulted in Salesforce being customised and integrated in some unique ways to realise the exact client requirements.
Implementing Salesforce has resulted in significant and measurable savings due to improved business processes and better management of team resources. The user experience has greatly improved with a significant reduction in issues being created.
Using Salesforce, the client can now manage extremely complex SLA entitlement scenarios, based on product and location combinations, and they have gained visibility of rich customer entitlement data. There is also a much higher visibility of processes and bottlenecks across the organisation which allows the business to meet its SLA’s easier.
Salesforce is now the single point of interaction for a Customer and the lifecycle of their associated products.